Frequently asked questions.

True to size for most pieces, with a slight relaxed-fit bias on knits and tees. Each product page has a fit-specific note (e.g. “runs slim,” “oversized cut”). When in doubt, our customer service team can recommend a size based on your existing wardrobe — email clientservice@gowearon.com.

Yes. UAE: free returns within 5 days of delivery. International: within 14 days of delivery (return shipping paid by you, no restocking fee). To exchange, email us to start the return, then place a new order once it’s approved.

Limited made-to-measure for blouses and dresses by request through the Dubai atelier. Lead time is 4–6 weeks. Email clientservice@gowearon.com for an appointment.

UAE: $10, or free on orders over $100 — delivered in 1–3 business days. International: $25, or free on orders over $200 — delivered in 5–10 business days. Orders are processed within 1–2 business days before dispatch.

No. All international orders ship Delivery Duty Paid (DDP) — every import duty, customs charge, and tax is prepaid by us. The price at checkout is the final price; you pay nothing extra on delivery.

Worldwide. Some restrictions apply for high-tariff countries (Brazil, India for specific fabric types). See full details on our Shipping Policy page.

Yes. Once your order ships, you’ll receive a tracking link by email. You can also see live status from your account dashboard or the order status page.

Email clientservice@gowearon.com with your order number — we’ll trace immediately and either resend or refund.

UAE: 5 days from delivery, with free return shipping. International: 14 days from delivery (return shipping paid by you, no restocking fee). Items must be unworn, with original tags and packaging. Sale and made-to-measure items are final sale. Returns must be approved in advance — see the full Refund Policy.

Once we receive and inspect your return, refunds are processed within 10 business days, to your original payment method.

Every WEARON piece carries a lifetime repair guarantee. Send it to our Dubai atelier or drop it off in person. Most repairs are free; complex restoration may have a small fee, communicated in advance.

Yes, on pieces purchased from us, for a nominal fee.

Six data points about the cloth: mill, yarn count, weave, composition, finish, and carbon footprint. Read more on the Fabric Passport page.

Each product page has a fabric-specific care guide. General principles on the Fabric Care page.

Accounts let us track orders, manage repairs, and personalise sizing recommendations. Guest checkout is not available — but registering takes about 30 seconds.

See our Privacy Policy. Short version: we don't sell data, ever. We use it only to operate your account and improve service.

Email clientservice@gowearon.com with the request and your account email. We action within 7 days.

Email clientservice@gowearon.com or visit our contact page for the form, atelier address, and studio hours.

Yes — we host studio visits by appointment, Tuesday through Saturday. Book through the contact page.