This page covers our shipping and returns for both UAE and international customers. For the full legal text, see our Shipping Policy and Refund Policy.

Shipping — Within the UAE

• Cost: $10 USD, or free on orders over $100 USD.
• Delivery: 1–3 business days after dispatch.
• Processing: orders are prepared within 1–2 business days before hand-off to the carrier.

Shipping — International

• Cost: $25 USD, or free on orders over $200 USD.
• Delivery: 5–10 business days after dispatch.
• Duties & customs: every international order ships Delivery Duty Paid (DDP). All import duties, customs charges, and taxes are calculated and prepaid by WEARON — you pay nothing extra on delivery. The checkout price is the final price.

Returns — Within the UAE

• Window: 5 days from the date of delivery.
• Return shipping: free — we provide a prepaid label.
• Refund: processed within 10 business days of receipt at our atelier, to your original payment method.

Returns — International

• Window: 14 days from the date of delivery.
• Return shipping: paid by the customer. No restocking fee.
• Refund: processed within 10 business days of receipt, to your original payment method.
• EU customers have a 14-day cooling-off period from delivery, consistent with the international window above.

Both Regions

All returns must be approved in advance — email clientservice@gowearon.com before sending anything back. Items must be unworn, with original tags and packaging, and accompanied by proof of purchase. An item returned worn, without tags, or outside its original packaging is subject to an $8 USD condition fee.

Cannot be returned: final-sale items, gift cards, custom or made-to-measure pieces, and personal-care items. Report any damaged or incorrect item within 24 hours of delivery.

Lifetime Repair Guarantee

Independent of returns: every WEARON piece carries a lifetime repair guarantee. Most repairs are free; complex restoration may carry a small fee, communicated in advance. UAE customers can drop off in person; international customers can post in, and we cover return shipping for the repaired piece.